PRIVACY POLICY

Last Updated: August 12, 2026

Activa Derma respects your privacy and is committed to protecting personal information collected through activaderma.net.

This Privacy Policy explains what information we collect, why we collect it, how it may be used and shared, and the choices available to you.

  1. Who We Are

The Website is operated by:

Activa Derma

For privacy-related questions, contact:

Email: activaderma@gmail.com
Telephone: +1-888-622-8647

  1. Information We Collect

Depending on how you interact with our Website, we may collect information including:

Account and identification information

  • name;
  • company or clinic name;
  • professional information;
  • billing and shipping address;
  • telephone number;
  • email address; and
  • account login information.

Order information

  • products ordered;
  • order value;
  • order history;
  • shipping information;
  • transaction status;
  • returns and refund information; and
  • customer service correspondence.

Payment information

Payments may be processed through third-party payment processors.

We may receive limited information relating to your payment, such as payment status, card type or the last digits of a card, but complete payment card information may be handled directly by the payment processor.

Technical information

When you use the Website, certain information may be collected automatically, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages visited;
  • referring pages;
  • dates and times of visits; and
  • cookie and similar technology information.
  1. How We Use Information

We may use personal information to:

  • create and manage customer accounts;
  • process and fulfil orders;
  • process payments;
  • arrange shipping and delivery;
  • communicate regarding orders;
  • provide customer support;
  • verify customers and professional status;
  • prevent fraud and unauthorised transactions;
  • meet accounting, tax and regulatory requirements;
  • maintain and improve the Website;
  • protect our business, customers and Website;
  • resolve disputes;
  • enforce our agreements; and
  • send marketing communications where permitted by law.
  1. Legal Bases for Processing

Where the GDPR or similar laws apply, we process personal information on one or more appropriate legal bases, which may include:

  • performance of a contract;
  • compliance with legal obligations;
  • our legitimate business interests;
  • your consent; and
  • establishment, exercise or defence of legal claims.

The GDPR governs processing of personal data and imposes transparency and other obligations on organisations subject to it.

  1. Sharing of Information

We may share information where necessary with service providers including:

  • payment processors and financial institutions;
  • shipping carriers and logistics providers;
  • warehousing and fulfilment providers;
  • website hosting providers;
  • IT and cybersecurity providers;
  • email and communication services;
  • accounting and professional advisers;
  • fraud prevention providers; and
  • governmental, customs, regulatory or law-enforcement authorities where required.

These third parties receive information only as necessary for their respective functions or as otherwise permitted by law.

  1. Payment Processing

Payment transactions may be handled by independent payment processors.

Those processors may collect and process payment information in accordance with their own privacy policies and regulatory obligations.

Activa Derma does not sell customers’ payment card information.

  1. Cookies

The Website may use cookies and similar technologies to:

  • operate essential Website functions;
  • maintain sessions and shopping carts;
  • remember preferences;
  • understand Website usage;
  • measure Website performance;
  • prevent fraud; and
  • support marketing or analytics where permitted.

Where required by law, non-essential cookies will be used only after appropriate consent has been obtained.

Users may also control certain cookies through their browser settings.

  1. Marketing

Where permitted by applicable law, we may use contact information to communicate about products, services, promotions or business updates.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional messages concerning accounts, payments or orders are not marketing messages and may still be sent where necessary.

  1. International Transfers

Because Activa Derma conducts international business and may use service providers in different countries, personal information may be processed outside the country in which it was originally collected.

Where required, appropriate safeguards will be used for international transfers of personal information.

  1. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and tax records, complying with legal obligations, preventing fraud and resolving disputes.

Different categories of information may be retained for different periods.

  1. Security

We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No Internet transmission or electronic storage system can be guaranteed to be completely secure.

  1. Your Privacy Rights

Depending on your location, you may have legal rights concerning your personal information, which may include the right to:

  • access personal information;
  • correct inaccurate information;
  • request deletion;
  • restrict certain processing;
  • object to certain processing;
  • receive certain information in portable form;
  • withdraw consent where processing relies on consent; and
  • lodge a complaint with an appropriate data protection authority.

These rights may be subject to legal exceptions.

To exercise a privacy right, contact activaderma@gmail.com.

We may need to verify your identity before fulfilling a request.

  1. Third-Party Websites

The Website may contain links to third-party websites.

Activa Derma is not responsible for the privacy practices or content of third-party websites.

  1. Children’s Privacy

The Website and our products are intended for businesses and adult professionals and are not directed to children.

We do not knowingly solicit personal information from children through the Website.

  1. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services or legal obligations.

The current version will be published on the Website with its most recent update date.

  1. Contact Us

For privacy-related questions or requests:

Activa Derma
activaderma@gmail.com
+1-888-622-8647