SHIPPING POLICY
Last Updated: August 12, 2026
Activa Derma supplies aesthetic and professional products to customers internationally.
Order Processing
Orders are generally processed during normal business days, Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will normally be processed on the next business day.
Processing times may vary depending on product availability, payment verification and compliance checks.
Shipping
Orders may be dispatched from one of our international distribution locations.
We use reputable international and domestic courier services and normally provide tracking information once an order has been dispatched.
Where tracking is available, customers will receive a tracking number by email or through their customer account.
Delivery Times
Most available orders are dispatched promptly, and delivery commonly takes approximately 1–2 business days after dispatch, depending on the destination and shipping service.
Delivery times are estimates only.
International shipments may take longer due to customs processing, regulatory inspections, transportation delays or circumstances outside our control.
Shipping Charges
Applicable shipping charges are displayed during checkout or otherwise communicated before completion of an order.
Shipping costs may vary depending on destination, shipment size, weight, courier and service level.
International Orders, Customs and Duties
International shipments may be subject to customs duties, taxes, import fees, brokerage fees or other charges imposed by the destination country.
Unless expressly stated otherwise, these charges are the responsibility of the customer and are not included in our product or shipping prices.
The customer is responsible for ensuring that products ordered from Activa Derma can legally be imported into the destination country.
Customs or Regulatory Delays
Customs authorities or other governmental agencies may inspect or delay international shipments.
Activa Derma cannot guarantee customs clearance times and is not responsible for delays caused by customs authorities, regulatory agencies or other governmental bodies.
If additional information is requested by a carrier or customs authority, customers should provide the requested information promptly.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate and complete.
Please contact us immediately if you discover an error in your delivery information.
Once an order has been dispatched, we may not be able to change or redirect the delivery.
Additional charges resulting from incorrect or incomplete shipping information may be the responsibility of the customer.
Damaged Packages
If a shipment arrives visibly damaged, please photograph the external packaging before opening it and retain all packaging materials.
Contact us promptly at activaderma@gmail.com with:
- your order number;
- photographs of the shipping carton;
- photographs of the shipping label;
- photographs of the affected products; and
- a description of the issue.
We will investigate the claim and provide further instructions.
Lost Shipments
If tracking information indicates a problem or your shipment has not arrived within a reasonable period, please contact us.
We will work with the applicable courier to investigate the shipment.
Contact
For shipping questions:
Email: activaderma@gmail.com
Telephone: +1-888-622-8647